We try our best to ensure your package arrives in a timely manner in accordance with the estimated time of arrival. However, deliveries may sometimes be affected by circumstances including weather conditions and other external factors. To stay updated, please refer to the provided tracking information for the most accurate date of delivery.
West Malaysia : 7-10 business days
East Malaysia :10-15 business days
Should there be any discrepancies, changes in delivery or an amendment of an address for orders placed within 12 hours, kindly notify us as soon as possible via email at sales@ouson.care.
Do note that if an order has been fulfilled or is currently Out for Delivery (OFD), re-routing* costs shall be borne by the customer with the following charges:
RM8.00 - RM15.00 for West Malaysia (WM)
RM8.00 - RM15.00 for East Malaysia (EM)
* Re-routing will take up to 10 business days.
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