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* Free Shipping for purchase above RM150 within Peninsular Malaysia

Enjoy FREE SHIPPING to your doorstep with any purchase from us

REFUND & CANCELLATION POLICY

Cancellation

Unpaid orders will be canceled automatically after 48 hours. Once your order has shipped, the order can’t be canceled. Pre-order item is within 30 working days of order payment date can not be cancelled.

Refunds

Once we received your item, we will inspect it and notify you that we have received your returned item. The replacement product(s) will be delivered within 7 working days from the date of receiving the return parcel to the address as indicated in the original order.

If the replacement item(s) is out of stock, We will credit the equivalent purchased amount into your member account. You may utilise the credit points for any future purchase.

Please contact us at ‘cs@ouson.my’ if you have any questions or doubts.