All BY OUSON products are registered and licensed by Malaysia KKM department. The ingredients applied in our products are safe to use in all hair care and skin care products. In case you are prone to sensitivities to any specific ingredients, kindly refer to the product description or product unit box for more ingredient details.
Keep in mind that you should discontinue use of any product if you experience redness, continued flaking, increased dryness, stinging, or discomfort.
Delivery within West Malaysia will take 3 – 5 Business days, East Malaysia 5 - 7 business days once your order has been shipped out from our warehouse. This DOES NOT apply for PRE-ORDER items and is only applicable for READY STOCK items. It is the customer's responsibility to check the status of the item upon ordering as they are stated clearly on the website if the item is under PRE-ORDER (PRE-ORDER NOW) or the item is READY STOCK (ORDER NOW).
We will send tracking information to the e-mail address registered in our system with your order details once the item is shipped out.
We work hard to lower your shipping costs to pass the savings onto you. Right now, we are offering FREE shipping on all orders.
We recommend DHL ecommerce, POSLAJU and Pigeon (depending on your delivery service area).
Since the turnaround time on packages are so fast, changing an order after it’d been placed can be tricky. Because of this, we recommend emailing us immediately at firstname.lastname@example.org upon realising that something may be wrong with your order. We will always do our best to make sure you’ll get what you need. However, if orders are processed by our warehouse team, then unfortunately, we will not be able to amend the said order.